PaceWise Support
Answers to common questions, and how to reach us.
Frequently asked questions
Does PaceWise work offline?
Yes — completely. Every calculation happens on your device. PaceWise has no servers, needs no account, and never connects to the internet, so it works the same on a plane, at the track, or on race morning.
Is my data tracked or shared?
Nothing you enter is ever tracked or shared — your paces, times and personal bests stay on your device. PaceWise shows no ads and does no ad-style or cross-app tracking. The one exception is optional, anonymous usage analytics: a count of which features get used, with nothing tied to you (no name, no account, no advertising id), which you can turn off any time in Settings → Privacy. The App Store and Google Play privacy sections describe exactly what this anonymous analytics does and doesn't collect.
Which units does PaceWise support?
Kilometres and miles, switchable at any time — paces, splits, and distances update instantly. The treadmill tool also converts between pace and speed in km/h or mph.
How are equivalent times calculated?
PaceWise estimates equivalent race times across distances with its own PaceWise model — which blends all your stored results into a personalised projection — alongside three published ones: Riegel, Cameron, and VDOT. Compare them side by side; they’re a guide, not a prediction.
What is an age-graded score?
An age-graded score compares your time with the world-standard performance for your age and sex, using the World Masters Athletics (WMA) tables. It lets you compare results fairly across ages — and against your younger self.
Can PaceWise import my times from Apple Health?
On iPhone, yes — Personal Bests has an Import from Health option that finds your fastest 5K, 10K, half, and marathon among your running workouts and offers them as personal bests, and your workouts also power the Weekly distance view and its home-screen widget. It’s all read-only: PaceWise never writes to Health, and you choose which results to keep. On Android there’s no Apple Health, so you add your personal bests yourself.
How do I get my Garmin, Strava or other watch runs into PaceWise?
On iPhone, PaceWise reads your running workouts from Apple Health, so anything your watch or running app saves there can feed Import from Health and the Weekly distance screen. Apple Watch does this automatically; other brands need their own Apple Health sharing switched on once. See Connecting your watch or running app (at pacewise.doughworks.dev/support/connect) for step-by-step links to each service’s official guide — including Garmin, Strava, COROS, Polar and Runkeeper. Fitbit has no official Apple Health support.
How do the widgets stay up to date?
The race-day countdown widget keeps itself current. The weekly-distance widget refreshes whenever you open PaceWise; if you’d like it to update after a run without opening the app, turn on “Update widget in the background” in the app’s settings — it’s off by default, and either way everything stays on your device.
How do I move my data to a new phone?
The simplest way is a backup file: in PaceWise’s settings, back up your data to a file, move the file across, and restore it on the new phone (restoring replaces what’s on the device). On iPhone your data is also part of your normal iPhone backup, so restoring a new iPhone from a backup brings it across too. On Android, PaceWise keeps your data out of Google’s cloud backup for privacy, but it’s carried over by a direct device-to-device transfer when you set up your new phone. Either way, keep your old phone until you’ve confirmed your data moved across.
Does PaceWise create training plans?
No — PaceWise shows you the picture, but never prescribes. It answers the maths you ask for (paces, splits, equivalent times, age grading), scores your races against your personal bests, and shows your weekly distance trend — including a heads-up when a run jumps well beyond your recent longest. What you do with it stays up to you, or your coach.
Get in touch
For questions, bug reports, or feedback, email us:
We aim to reply within a couple of business days.
Before you write
To help us resolve things quickly, it's useful to include:
- Your device model and OS version (iOS or Android)
- The version of PaceWise you're running
- A short description of what happened and what you expected